We offer a 60-day money-back guarantee on all our extensions. If you encounter any issues with our extensions or have concerns about our refund policy, please reach out to us.

If the extension malfunctions due to a bug and our Support Team is unable to resolve the issue, we will issue a full refund within 60 days from the original purchase date. However, our primary goal is to help you resolve any issues. A refund will only be provided after all possible solutions have been exhausted.

To request a refund, please provide your order details and explain the reason for your request. Refund requests made after 60 days from the original purchase date will not be accepted.

Refund Terms and Conditions:

Upon receiving a refund, you must remove all copies of the software from your servers and any other locations within the refund period. All software licenses will be immediately revoked, and any further use of the software will be considered a violation of the Copyright Act and other intellectual property laws.

Refunds are only eligible if the software is malfunctioning, corrupted, or does not function as described on our website, and our Support Team is unable to resolve the issue despite considerable efforts.

Why can't I Get my Refund?

Magepow.net reserves the right to refuse refunds if any efforts to abuse the refund policy are detected. We have observed that some of our clients download products and then ask for refunds without any genuine reason.

If you fall into one or more of the below-mentioned categories, we're sorry: You are NOT eligible for Refund.

 

• At the expiration date of the 60-day period, you understand and agree that no refunds shall be available.
• The item doesn’t work as claimed and you have never asked for help and directly asked for the refund.
• By mistake, you bought a Magento 1 extension instead of a Magento 2 module.
• Refunds will not be granted if you simply decide not to use the extension or if the extension was purchased for evaluation purposes.
• Before purchasing any of our products, please read the product details and also check the DEMO very carefully. Only if you are completely satisfied, the product should be purchased.
• If you bought the wrong extension then we will not replace it with another extension.
• You will not receive a refund if all the mentioned features on our extension page work in your Magento store. You need to provide your staging/development store access details (Admin, FTP and SSH), so our team will verify it.
• If you face any issues or conflicts in your website or theme, you must allow enough time and information to fix the issue. If you fail to provide such information, we won't be able to support you and offer refunds. We can offer our support service in fixing third-party extensions/theme conflicts for an additional charge.
• Fees for installation, design & configuration, conflict resolution and customization services are not refundable.